Job detail

Technical Writer

Tacoma, WA

Heritage Bank has an exciting opportunity to join our team!  The Technical Writer is responsible for creating and maintaining business documentation and publications for Bank projects, products, and technical manuals. 

The successful candidate will be able to: 

  • Gain a thorough understanding of products, services, and applications to translate complex information into simple, polished, and engaging content.
  • Establish and manage efficient workflow processes for requesting, creating, editing, publishing, and retiring content. 
  • Consults with business unit leadership and other stakeholders to research, outline, write, and edit accurate and user-friendly content per established standards with respect to order, style, terminology, and sequencing.
  • Works with various departments to understand project requirements and priorities and provides timely communication solutions.
  • Works on assigned projects to assist creation and updates of user job aids, SOPs, manuals, etc. impacted by the project.
  • Maintains records, files, electronic media, and archiving of information for publications in clear and concise formats.
  • Troubleshoots and resolves content issues and distributes metrics to best fine tune content to meet customer needs.
  • Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation. Selects or recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify document objectives.
  • Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. 

Requirements: 

  • High School diploma – required. Bachelor’s degree in English, Communications, Publications, or accredited technical writing training – preferred.  
  • 2 years recent professional business writing/editing experience, demonstrating knowledge of technical subjects applicable to the financial services industry – required 
  • Equivalent combination of education and experience may be considered 
  • Provides an exceptional level of quality service and responds to internal customer needs, questions and concerns in an accurate, effective, and timely manner, to solicit feedback to improve service.
  • Ability to develop and maintain positive and professional relationships; demonstrate cooperative behavior with management, business partners, customers and co-workers, and work effectively as a team member.
  • Experience in software manuals, product instructions, technical online content, employee manuals and policy/procedure manuals.  
  • Effective listening, verbal, and written communication skills with the ability to communicate outstanding/follow up issues over the phone, in person and via email to a variety of audiences; and the ability to read, write, speak, and understand English well. 
  • Ability to independently produce factual, grammatically correct written communications with appropriate professional tone. Strong proofreading and copy-editing skills required. 
  • Ability to logically organize content for usability and produce exceptional original writing in a variety of styles.  
  • Strong analytical reasoning, problem-solving, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals, and reporting requests, ensuring priorities are set and commitments and deadlines are met
  • Accept feedback and remain adaptable as project priorities and/or directions shift to meet changing business needs. 
  • Understand and apply principles, procedures, requirements, regulations, and policies related to assigned area; ensures compliance with applicable regulatory requirements. 
  • Unquestionable integrity in handling sensitive and confidential information required
  • Proficient and advanced use of MS Office products (Word, Excel, Outlook), PDF (Adobe), SharePoint with the ability to adapt to, support and learn new tools, technologies and concepts quickly. 
  • Experience working within an Agile framework and Confluence - preferred.

Working Environment/Conditions:  

  • Climate controlled office environment.  
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.  
  • Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed.  

Physical Demands/Effort:  

  • Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.  
  • Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, which often requires dexterity of hands and fingers with repetitive wrist and hand motion.  
  • Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.  
  • Occasional lifting and/or moving up to 10 lbs (files, boxes, etc.)

Heritage Bank is an Equal Opportunity Employer  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.  

Job applicants have certain legal rights. Please click here for information regarding these rights. 

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com