The successful candidate:   

• Under general oversight and management guidance towards relationship development best practices, generates new business and nonprofit deposit and loan opportunities using strategic and consultative selling techniques, to meet growth-based sales goals by calling directly on prospects and clients within the assigned market area.
• Serves as a trusted relationship manager and financial advisor for new and existing client relationships. Manages all aspects of a deposit portfolio, focusing on retention and expansion opportunities.
• Actively manages all aspects of the sales process, including sourcing new opportunities, expanding on existing relationships, and involving appropriate team members to scope the feasibility and negotiate pricing to bring the opportunity to a close.
• Establishes, fosters and maintains cohesive partnerships and professional working relationships with all lines of business within the Bank to build a trusted and productive sales and service referral process and ensure a positive client experience.
• Consistently meets/exceeds goals and metrics for deposit growth, fee income, prospect calling, and client visits. Builds, monitors, and maintains an active sales pipeline and continues to expand referral network. Effectively utilizes corporate technology to manage client relationship interactions and progress.
• Prepares and presents relationship reviews, proposals, and responses to formal Requests for Proposals (RFP’s) with the highest accuracy and in a timely manner (may utilize partners for support).
• Provides expertise on account structuring, pricing, and developing customized solutions. Orchestrates prospect meetings, final presentations and client on-boarding.
• Works closely and respectfully with support team members, utilizing bank technology, when requesting assistance for client servicing or sales activities. May act as a mentor and coach to team members and assist with the development process.
• Responds to and resolves product and service inquiries from clients, team and business partners.
• Participates in coordinating the successful implementation of marketing and promotional programs within the assigned market area for new products and services. Maintains an awareness of competitive products, practices, rates and changes within assigned market area.
• Maintains and gains an in-depth knowledge of entire product suite as well as a current knowledge of external conditions including competition, demographics, and regulatory requirements to ensure client needs are met and ensure compliance with federal, state and local laws as well as Bank policies and procedures.
• Represents the Bank in the local community through proactive participation in community, charitable, business and social activities to allow for maximum client and customer contact. Activities include board representation, committee participation,  attending events and volunteering to create brand recognition in the market. Establishes a durable and productive network of referral sources and centers of influence outside the Bank.
• Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. 

Requirements:   

• High School Diploma or equivalent – required. Bachelor's Degree Business, Finance, Accounting, Marketing or relevant discipline preferred. MBA preferred. Pacific Coast Banking School Graduate or equivalent preferred.
• Level I - 3 years recent relationship management / business development experience successfully managing commercial banking deposit relationships, while providing financial expertise, counsel, and customized solutions to business clients in a financial services industry required. Demonstrated ability to manage a deposit portfolio with a balanced perspective on sales, efficiencies, risk, and profitability required.
• Level II - 5 years recent and progressively responsible relationship management / business development experience, providing financial expertise, counsel, and customized solutions to business clients, with proven experience successfully managing complex commercial banking deposit relationships in a financial services industry required. Demonstrated working knowledge and experience managing deposit portfolios with a balanced perspective on sales, efficiencies, risk, and profitability required.
• Equivalent combination of education, experience, and training may be considered.   
• Customer-centric mindset, with the ability to translate customer issues/needs into profitable business solutions. Strong relationship management and influencing skills with the ability to understand and operate successfully in a rapidly changing and complex environment.
• Exceptional sales, networking and relationship building skills, with demonstrated expertise and success across the entire sales cycle: cold calling, relationship building, product demonstrations, writing and structuring of proposals, negotiations, closing the sale, and customer follow-up.
• Proactive business and nonprofit deposit portfolio management proficiencies for retention and expansion of relationships.
• Proven ability to develop and maintain open, professional, positive, and productive relationships; demonstrate cooperative behavior with management, business partners, customers and co-workers, and work effectively as a team member.
• Highly effective listening, verbal, written and telephone etiquette business communication skills, including effective questioning strategies, influencing and presentation skills; ability to read, write, speak and understand English well.
• Strong working knowledge of all banking products and services with an emphasis on commercial deposit and treasury management and complex account ownerships, legal documentation and terminology. Working knowledge of consumer and small business lending products.
• Thoroughly understands and appropriately applies principles, procedures, requirements, regulations, and policies related to assigned area.
• Strategic approach to problem solving and decision-making, with demonstrated ability to quickly focus on key issues, make decisions under pressure of time constraints and translate business development challenges into opportunities.
• Proven ability to deliver results; strong planning, organizational, time management and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently with general direction and oversight.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient PC experience using MS Office products (Word, Excel, Outlook) and working knowledge of financial services industry core processing and automated banking systems, i.e., Fiserv or equivalent, with the ability to learn and adapt to new technologies quickly. Experience using CRM systems / applications – required.
• This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank may be contingent upon successful registration and annual re-registration thereafter.

Working Environment/Conditions:    

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.

Physical Demands/Effort:   

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, walking, climbing, kneeling or crouching to file materials.
• Occasional lifting and/or moving up to 20 lbs. (files, boxes, etc.)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.   

Heritage Bank is an Equal Opportunity Employer  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.   

Job applicants have certain legal rights. Please click here for information regarding these rights.  

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com  

Salary Range Disclaimer

The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. 

##JobCategory:Commercial Banking##

##Street:1201 NE Lloyd Blvd., Ste. 290##

##City:Portland##

##State:OR##

##ZipCode:97232##

##Internal:False##