Customer Service

Service commitment & standards at Heritage Bank

Our Service Commitment

We are committed to meeting and exceeding our customers’ expectations by providing superior customer service:

  • We act with integrity
  • We put our customer first
  • We are accountable
  • We are responsive

Our Service Standards

Both external and internal customers are vital to our overall success. Together, we all help with each other’s needs. We use the term customer interchangeably between the external customer and the internal team member.