Level II - $20.99 - $26.24 - $31.49 per hour

Depending on qualifications and experience Loan Quality Control Specialist I or II may be considered.

At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

Position Overview

Heritage Bank is seeking a Loan Quality Control Specialist to join our Loan Operations team. The loan quality control specialist is responsible for the accurate and thorough administration and review of simple to moderate loan files, while providing quality customer service to internal/external customers..

This position is full time, Monday to Friday, fully on-site in Olympia, WA. 

The successful candidate: 

• Performs quality control review of simple to moderate loans on the commercial, consumer and mortgage system.
• May perform review of daily critical maintenance reports for all monetary and nonmonetary transactions to ensure all transactions are appropriate and supported by applicable documentation.
• May assist with data gathering and report compilation on audits and exams, as requested.
• Contributes to the success of the department with willingness to share in all department responsibilities and provide back- up assistance, as required or assigned.
• Gains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

Requirements: 

• High School Diploma or equivalent – required. Associates degree in Accounting - preferred.  
• Level I - 1 year recent experience in a mid-level lending support role, which includes current working knowledge across various functional loan servicing areas required.
• Level II - 2 years recent experience in a loan documentation and/or loan quality control role, which includes current working knowledge across various functional loan servicing areas required.
• Equivalent combination of education, training and experience may be considered.
• Provides an exceptional level of quality service for internal and external customers and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Effective listening verbal, written and telephone etiquette business communication skills, with the ability to read, write, speak and understand English well.
• Working knowledge and understanding of lending policies, procedures, and terminology related to banking laws and regulatory requirements applicable to loan servicing and lending operations.
• General knowledge of loan documentation, with the ability read/interpret loan documents or authorizations, ensuring accurate data input and/or approvals have been attained.
• Ability to display initiative to independently learn and apply skills to improve errors and overall servicing quality.
• Knowledge of bank accounting practices including the understanding of debit/credit relationships; math skills to calculate interest, balance accounts and locate routine mathematical errors.
• Detail oriented, and organizational and time management skills; with the ability to manage multiple assignments, ensuring that priorities are set and commitments and deadlines are met, with minimal supervision.
• Analytical ability, data review and processing skills, with the ability to identify and resolve exceptions and interpret data.
• Ability to work well both independently and as a member of a team.
• Ability to work successfully in a production environment where volume, efficiency and accuracy are required.
• Flexible with and accepting of change in a fast paced environment.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient knowledge and use of MS Office products (Word, Excel, Outlook) and retrieval of data, with the ability to adapt to and learn new products and technologies quickly.
• Knowledge of financial services loan systems and experience utilizing loan servicing and client file management applications, i.e., FISERV / DNA – required.

Work Environment: 

• Climate controlled office environment. 
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. 
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed. 

Physical Demands: 

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. 
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. 
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. 
• Occasional lifting 30 lbs (i.e., loan files, boxes). 

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. 

Heritage Bank is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. 

Job applicants have certain legal rights. Please click here for information regarding these rights. 

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com 

Salary Range Disclaimer

The base salary range represents the min, mid and max  of  Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.

##JobCategory:Bank Operations##

##Street:201 5th Ave SW##

##City:Olympia##

##State:WA##

##ZipCode:98501##

##Internal:false##