Job detail

Bank Teller

Bellevue, WA

Base Salary Range:

Level II -$17.52 - $20.59 - $23.66 per hour

Senior - $17.65 - $21.62 - $25.59 per hour

Depending on qualifications and experience, Customer Service Associate (Bank Teller) II or Senior may be considered.

At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, part-time status and/or hours worked. Flex-time, on-call, and temporary employees are not eligible for paid vacation or float days. To view Benefits Summary: Apply > Current Openings > position > attachment.

Position Overview:

Heritage Bank currently has an exciting opportunity to join our organization. We are looking for people who want more than just a job – who want to build a career and make a difference in the communities where they live and work by building and maintaining customer relationships.   

The Bellevue Commercial Banking Center is seeking an experienced Bank Teller to help customers meet their financial goals by providing exceptional customer service handling routine financial transactions and actively support branch sales efforts by identifying customer needs and suggest solutions through referrals.   

This position is Full Time; typical schedule 40 hours; Monday through  Friday 8:45 a.m. to 5:15 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

The successful candidate will be able to:

  • Perform routine paying and receiving duties. Accept deposits, cash checks, and process withdrawals, transfers and issue negotiable instruments according to established Standard Operating Procedures, (SOP), and maintain an accurate cash drawer in accordance with assigned Authority Limits. 
  • Maintain confidentiality when handling customer requests and transactions. 
  • Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions and refer questionable transactions to supervisor in a timely manner.
  • Develop and maintain current knowledge of all bank products and services, and banking rules and regulations.
  • Comply with all policies, procedures, security, and regulatory requirements.
  • Actively recommend and refer bank products based on customer needs, and consistently achieve individual STAR sales goals as established by the leadership team.
  • Effectively assist customers and answer questions, resolving any issues(s), or referring to manager, when appropriate. 
  • Share in branch responsibilities and may assist with organizing operational workflows, balancing daily transactions, certifications/audits, compliance, reporting and approving transactions, within assigned limits, and completing all assignments in a timely manner.
  • Provide cross-functional training and serve as a positive role model within the team.
  • Actively participate in branch marketing and sales promotions. 
  • May perform vault teller responsibilities and back-up FSA in all new account functions, as needed. 
  • May participate in community activities and functions to promote the Bank’s image and growth. 

Requirements:   

  • Level II - 1 year recent cash handling and customer service experience in a financial services industry.
  • Senior - 2 years recent retail banking and cash handling experience, relationship selling, providing positive customer relations experiences, and success as a team mentor and/or branch lead, which includes working knowledge of teller training practices.
  • Demonstrated ability to provide an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
  • Excellent verbal and written communication skills, with the ability to read, write, speak and understand English well.
  • Detail oriented with strong organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments ensuring that priorities are set and commitments and deadlines are met.
  • Demonstrated ability to work independently and as a team contributor on all assignments.
  • Understanding of debit/credit relationships and negotiable instruments; math skills to locate routine and non-routine mathematical / cash errors, to accurately process and adhere to customer instructions.
  • Working knowledge of the Bank’s products and services and demonstrated ability to actively support branch sales efforts.
  • Understand and complies with the Bank’s policies, procedures, security, and regulatory requirements.
  • Ability to handle and deal with sensitive and confidential information, in a tactful and discreet manner.
  • Competent use of office equipment and understanding / use of MS Office products (Word, Excel, Outlook), with the ability to adapt to and learn new technologies quickly.
  • Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.   

Working Environment/Conditions:   

  • Climate controlled office environment.   
  • Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.   
  • May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.     

Physical Demands/Effort:    

  • Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.   
  • Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.   
  • Ability to stand or sit for extended periods of time and duration of shift.   
  • Ability to occasionally kneel, reach, bend, push, pull and carry.   
  • Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.    

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.  

Heritage Bank is an Equal Opportunity Employer  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.  

Job applicants have certain legal rights. Please click here for information regarding these rights.  

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com  

Salary Range Disclaimer

The base salary range represents the min, mid and max  of  Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.